Refund & Cancellation Policy (Sponsors, Advertising & Events)

Effective Date: 21/02/2026
Publisher: Digitimes Pvt Ltd and/or Healthy Mind by Avik™ (“Healthy Mind,” “we,” “us,” “our”)
Applies to: Podcast advertising (pre-roll/mid-roll/post-roll), episode sponsorships, network sponsorships, newsletter sponsorships, website display placements, digital events/webinars sponsorships, and co-branding packages.

1) General Policy

All sponsorships, advertising placements, and event sponsorships are purchased in advance and involve reserved inventory, production time, and scheduling. As a result, all payments are generally non-refundable except as expressly stated below.

2) Payment Terms

• 100% upfront payment is required to confirm a booking unless agreed otherwise in writing.

• Currency: USD for global clients; INR for Indian clients.

• GST: GST is charged only for India-based billing, as applicable under GST law and rates at the time of invoicing.

3) Sponsor/Advertiser Cancellations (Podcast / Newsletter / Website / Network Sponsorships)

If you cancel after payment, the following applies:

A) Before creative is approved and inventory is scheduled:

• We may, at our discretion, issue a credit for a future placement (not a refund), minus any non-recoverable processing costs.

B) After creative approval and/or inventory scheduling begins:

• No refunds.

• We may offer a credit toward a future placement at our discretion if we can resell the inventory.

C) After any placement has run (published/sent/displayed):

• No refunds and no credits for that delivered portion.

Important: Credits (if granted) are a business courtesy, not an obligation.

4) Creative/Asset Delays (Advertiser Responsibility)

If you fail to provide required assets (audio script, ad read, artwork, URLs, copy, approvals) by the agreed deadline:

• We may postpone the placement, substitute scheduling, or treat the booking as canceled by you.

• No refunds will be provided.

• Where feasible, we may provide a credit at our discretion, subject to inventory availability.

5) Make-Goods (If We Miss Delivery)

If a paid placement is not delivered due to our error, your sole remedy is either:

• a make-good (replacement placement of comparable value), or

• a credit toward a future placement.

We do not provide refunds for under-delivery where a make-good or credit is offered.

6) No Performance Guarantees

We do not guarantee downloads, reach, clicks, conversions, sales, leads, or ROI. You acknowledge that advertising outcomes depend on many factors beyond our control. Refunds are not available due to performance or results.

7) Rejection or Removal of Ads (Brand Safety)

We reserve the right to reject, suspend, or remove ads/sponsorships that:

• violate laws or platform policies,

• contain misleading or unsubstantiated claims, or

• conflict with our safety standards (e.g., alcohol, crypto, political advertising, weapons, hazardous/illegal content).

If we reject an ad before it runs:

• we may offer a credit or rescheduling option; refunds are at our discretion unless required by law.

If an ad must be removed after it runs due to legal/policy risk or complaints:

• no refunds will be owed for delivered placements.

8) Digital Events/Webinars Sponsorships (Brands)

A) Sponsor cancellation after booking:

• Event sponsorships reserve inventory and production resources; therefore payments are non-refundable.

• We may offer a credit for a future event at our discretion.

B) Event rescheduling by us:
If we reschedule an event, you may:

• move your sponsorship to the rescheduled date, or

• accept a credit toward a future event (at our discretion).

C) Event cancellation by us (without replacement):
If we cancel the event and do not provide a comparable alternative/make-good:

• we will provide either a credit or refund for the undelivered sponsorship portion, as determined by us based on the deliverables already provided.

9) Ticket Purchases (If You Sell Attendee Tickets)

If you sell tickets to the public (optional section—use only if applicable):

• Tickets are generally non-refundable, but may be transferable to another attendee at our discretion.

• If an event is rescheduled, tickets remain valid for the new date.

• If an event is canceled without replacement, refunds (if any) will be processed according to the ticket platform’s policies and applicable law.

10) Chargebacks & Payment Disputes

If you initiate a chargeback or payment dispute for services already delivered (in whole or in part), we reserve the right to:

• suspend current/future placements,

• require payment via bank transfer for future bookings, and

• pursue recovery of amounts owed, including reasonable administrative and legal costs where permitted.

11) Taxes, Withholding & Banking Fees

You are responsible for any applicable bank fees, currency conversion fees, or withholding taxes required by your jurisdiction, unless otherwise agreed in writing.

12) Contact

For cancellations, rescheduling, or billing questions:
services@podhealth.club

13) Governing Law & Jurisdiction

This Policy is governed by the laws of India. Courts located in Gurgaon, Haryana shall have exclusive jurisdiction, subject to applicable law.